Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Race Empower website and services. By accessing our website or purchasing our products, you agree to be bound by these Terms.

Race Empower is a company registered in England and Wales with registered office at 42 Commercial Street, Birmingham B1 1RS, United Kingdom.

2. Definitions

• "Company" refers to Race Empower
• "Customer" or "You" refers to the individual or entity using our services
• "Products" refers to office supplies and related services offered by the Company
• "Website" refers to race-empower.com and associated domains

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorised access to our systems
• Interfere with the website's functionality or security
• Use automated systems to access the website without permission

3.2 Account Responsibility

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Providing accurate and up-to-date information
• Notifying us immediately of any unauthorised use

4. Orders and Purchasing

4.1 Order Process

When you place an order:

• Your order constitutes an offer to purchase products
• We reserve the right to accept or decline your order
• A contract is formed when we dispatch your products
• All orders are subject to availability and confirmation

4.2 Pricing and Payment

• All prices are in British Pounds (GBP) and include VAT where applicable
• Prices may change without notice, but orders already placed will not be affected
• Payment is required at the time of ordering unless credit terms have been agreed
• We accept major credit cards, debit cards, and bank transfers
• Corporate accounts may be eligible for credit terms subject to approval

4.3 Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery
• You must inspect products upon delivery and report any issues within 48 hours
• Delivery charges are as stated at checkout

5. Returns and Refunds

5.1 Consumer Rights

If you are a consumer, you have the right to:

• Cancel your order within 14 days of delivery without giving reason
• Return products that are faulty, damaged, or not as described
• Receive a full refund for products returned in accordance with these rights

5.2 Return Conditions

• Products must be returned in original condition and packaging
• Custom or personalised products cannot be returned unless faulty
• Return shipping costs may apply unless the product is faulty
• Refunds will be processed within 14 days of receiving returned goods

6. Warranties and Liability

6.1 Product Warranties

• Products are covered by manufacturer warranties where applicable
• We provide additional warranties as stated in product descriptions
• Warranty claims must be reported within the warranty period

6.2 Limitation of Liability

To the extent permitted by law:

• Our liability is limited to the value of the products purchased
• We are not liable for indirect, consequential, or special damages
• We do not exclude liability for death, personal injury, or fraudulent misrepresentation
• Business customers acknowledge they have adequate insurance coverage

7. Intellectual Property

• All website content, including text, images, and logos, is our property or licensed to us
• You may not reproduce, distribute, or modify our content without permission
• Product names and trademarks belong to their respective owners
• Any content you submit to us may be used for business purposes

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.

9. Marketing Communications

• We may send you marketing communications if you have consented
• You can opt out of marketing emails at any time
• We may still send you essential service communications

10. Termination

We may terminate or suspend your access to our website and services:

• If you breach these Terms
• If your account remains inactive for an extended period
• For any other reason with reasonable notice

11. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or supplier issues.

12. Governing Law and Jurisdiction

• These Terms are governed by English law
• Any disputes will be subject to the exclusive jurisdiction of English courts
• Consumer rights under applicable law are not affected

13. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website and will take effect immediately. Continued use of our services after changes indicates acceptance of the updated Terms.

15. Contact Information

If you have questions about these Terms, please contact us:

16. Alternative Dispute Resolution

If you are a consumer and have a complaint, you may be able to use alternative dispute resolution services. For more information, visit the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr/.